If there is a complaint about the way IPWEAQ has collected, stored or used personal information, a complaint should be made to the CEO of IPWEAQ who will endeavour to deal with the complaint and take any steps to resolve the complaint within two weeks of receipt. If the complaint cannot be resolved within that period we will write to the complainant setting out the status of the complaint, any further steps needed to be taken and an estimated length of time required to resolve the complaint. We will inform the complainant whether it is considered that any breach of the Privacy Act has occurred and, if so, the steps being taken to rectify the situation.
If, after giving IPWEAQ a reasonable opportunity to resolve the complaint there is no resolution, the matter can be progressed to the Office of the Australian Information Commissioner. Complaints should be forwarded to:
Office of the Australian Information CommissionerGPO Box 5218Sydney NSW 2001
A written complaint must include a return address, and identify the conduct that is the basis for the complaint. There are no lodgement or filing fees for lodging a complaint.
What kind of personal information do we collect?
In accordance with the Privacy Act, ‘personal information’ means any information by which an individual could be identified. The personal information collected by IPWEAQ varies according to the circumstances in which the personal information is collected. This may include, but is not limited to, the collection of the following information:
IPWEAQ collects the personal information of members through:
IPWEAQ collects the personal information of non-members through:
IPWEAQ will use personal information to provide a particular product or service and to contact members and non-members about matters pertaining to membership, membership enquiries or enquiries about other IPWEAQ products and services. This includes but is not limited to the following:
We may use personal information for purposes related or ancillary to the main reason we collect it, such as:
When a person becomes a member of IPWEAQ, certain personal information must be collected in order to verify the person’s identity for membership status, verify engineering credentials and ascertain their appropriate membership category, status and branch. The personal information of members is stored electronically and is accessible by members with a secure login on a database.
IPWEAQ may provide certain personal information about members to any person who might enquire. The personal information which may be provided about members without seeking any additional consent from that member includes the following:
As a not-for-profit organisation, IPWEAQ will enter into sponsorship and commercial benefit partnership arrangements with third parties from time to time. When we enter into a sponsorship agreement or commercial partnership, we may use personal information to provide members with information about products, services and promotions offered by our sponsors or benefit partners. We will never knowingly provide personal information to third parties without consent and will never sell contact details for commercial benefit.
IPWEAQ holds a number of social media accounts on platforms which include Facebook, LinkedIn and Twitter.
IPWEAQ will use personal information for the purposes of direct marketing where we have obtained express consent to do so. We are not permitted to send Direct Marketing communications unless we have your consent and we are required to comply with specific privacy legislation including the Spam Act 2003 (Cwth) and the Do Not Call Register Act 2006 (Cwth).
Where consent has been provided to use personal information, that consent will remain current until we are advised otherwise. Opting out of these communications can be facilitated by updating communications preferences in our membership program or by informing us by email or telephone.
Members of IPWEAQ are entitled to receive an electronic copy of our quarterly Bulletin. Members opt-in to receiving the magazine by becoming members of IPWEAQ and, by so doing, give authority for IPWEAQ to provide their name and address to any external publisher from time to time for the purpose of distributing the magazine. Opting out of these communications can be facilitated by informing IPWEAQ by email or telephone that they no longer wish to receive this publication.
Where consent has been given, IPWEAQ may include the disclosure of names and addresses for the purpose of communicating by mail and electronically on training and education course information of relevance to the recipient. Members can, at any time, opt out of receiving any additional material.
We may disclose high level statistical information to companies that participate in an IPWEAQ Member Benefits Programs. These partnership companies offer special rates or benefits on commercial services such as credit cards, car hire and insurance. The suppliers are reviewed regularly, and a full listing would be made available in the member services section of the IPWEAQ website.
With the consent of members, we disclose name and address details to providers of goods and services deemed by IPWEAQ to be of benefit to members. These offerings include products, services, conferences of a technical nature or in a geographical grouping targeting engineering purchasers and practitioners.
IPWEAQ may disclose personal information to third party conference organisers for specific functions and activities. IPWEAQ may also provide names and addresses to a third party to print renewal invoices, membership cards, arrears notices, and conference information. In these situations, we prohibit the third parties from using personal information about members except for the specific purpose for which we supply it to be used on our behalf.
IPWEAQ makes certain registers and lists publicly available. This includes names of office bearers, Board members, various committees and working groups. The disclosure is usually limited to names and post-nominals but may, where appropriate and with consent, include contact details.
Accuracy of personal information
IPWEAQ undertakes to do all things necessary to ensure that stored personal information is accurate, complete and up to date. We regularly audit our data and request members to update records whenever possible.
Security of personal information
IPWEAQ has measures in place to protect personal information from misuse and loss. The steps we take to ensure protection include the use of firewalls, encryption, anti-virus software and login and password protection. In addition, access is restricted to authorised personnel and training is provided to staff on the Privacy Act.
IPWEAQ will keep personal information for as long as it is needed to provide members with products and services. We will take reasonable steps to destroy or permanently remove personal information no longer needed.